ABOUT US

WHO WE ARE AND WHAT WE DO

 

Born in Manchester in 2015, UK Consumer Links Limited is passionate about providing client-centric solutions to its business partners.

 

As a BPO, Business Process Outsourcer, we have to be many things to many people. But one consistent throughout all of our partnerships is that we have to deliver. Every single minute of every single day!

 

Our clients rely on us to provide business critical functions including Lead Generation, Sales, Customer Services, Retention, Credit Control and much more. 

 

If we don't deliver the service we have been contracted to, we're failing to protect their brand and we're putting their project at risk. We understand the stakes.

 

Our Contact Centre is based in Mount Edgecombe, Durban and it has a personality all of its own. The entrepreneurship and swagger of Manchester mixed with the humility and tireless work ethic of South Africa.

 

We're proud, passionate and fearless! 

 

Nuts & Bolts

Outsourcing key functions of your business can be daunting, but to give you peace of mind we’ve built an International infrastructure that provides brand protection, reliability and data security;

 

  • Dual back up for power
  • Dual back up for broadband and connectivity
  • All data held on UK servers
  • All SA Agents locked down to specific applications
  • All calls, emails and actions recorded and available for audit
  • Full onboarding process with hand-holding from UK Directors
  • Full access to SA Management Team via various platforms
  • CCTV access available on request
  • Open door policy in SA and UK
  • As much or as little involvement throughout full campaign as you need and want, from recruitment to management.
  • Dedicated team of agents only deployed to work on your campaign

 

About Our Staff

Our people are our business. All of our personnel in South Africa, speak extremely good English and of a much better standard than typical English speaking operatives in call centres based in India and the Philippines.

We only employ experienced, friendly staff who are dedicated to making a good impression on callers and representing our client's companies to the best of their ability. We source the best English speaking personnel and provide them with further elocution training.

For further details regarding Consumer Links inbound call centres and how we can help your business grow, please contact us on 0161 637 9449 or by using the contact form on this website or email us to info@consumer-links.co.uk.

 

GET IN TOUCH TODAY TO SEE HOW MUCH YOU COULD SAVE WITH OUR OUTSOURCING SOLUTIONS        ENQUIRE NOW

GET IN TOUCH TODAY TO SEE HOW MUCH YOU COULD SAVE WITH OUR OUTSOURCING SOLUTIONS

ENQUIRE NOW

 

Our People Empowering Your Business