Contact Centre Solutions to
Empower Your Business

 

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Your Business is our Business

We Protect your data and make sure it's kept secure

We know how important our client’s data is to them, and that is why we apply strict data protection practices when handling our client’s data. We take the privacy of clients very seriously.

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CALL CENTRE OUTSOURCING

CALL HANDLING IN THE UK AND SOUTH AFRICA

Handling millions of calls every year, our personnel are trained in our client’s systems, products and processes, so they can comprehensively represent their brand to their customers.

 
 
 

WE DO BUSINESS YOUR WAY

UNDERSTANDING YOUR BUSINESS IS WHAT DRIVES US

Our Senior Management Team immerse themselves in
your product and processes to ensure we provide you with a team of Agents that mirror your ethos, culture and service level.

 
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HUGE COST REDUCTIONS

AVERAGE COST SAVING PROVIDED TO OUR CLIENTS 70%

Substantially reduced salary and N.I. contributions. Recruit new personnel for a fraction of the cost and get the extra staff you otherwise may not be able to afford without sacrificing quality, service levels and culture.

Your Business is our Business
 
We Protect your data and make sure it's kept secure
 
We know how important our client’s data is to them, and that is why we apply strict data protection practices when handling our client’s data. We take the privacy of clients very seriously.
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CALL CENTRE OUTSOURCING
 
CALL HANDLING IN THE UK AND SOUTH AFRICA
 
Handling millions of calls every year, our personnel are trained in our client’s systems, products and processes, so they can comprehensively represent their brand to their customers.
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WE DO BUSINESS YOUR WAY
 
UNDERSTANDING YOUR BUSINESS IS WHAT DRIVES US
 
Our Senior Management Team immerse themselves in your product and processes to ensure we provide you with a team of Agents that mirror your ethos, culture and service level.
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HUGE COST REDUCTIONS
 
AVERAGE COST SAVING PROVIDED TO OUR CLIENTS 70%
 
Substantially reduced salary and N.I. contributions. Recruit new personnel for a fraction of the cost and get the extra staff you otherwise may not be able to afford without sacrificing quality, service levels and culture.
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GET IN TOUCH TODAY TO SEE HOW OUTSOURCING CAN EMPOWER YOUR BUSINESS

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OUR VALUES & CULTURE

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WHAT PEOPLE SAY ABOUT US

We are trusted by hundreds of companies around the world

Having utilised the services of Consumer Links in my previous position and having a very positive experience, I had no hesitation in re-contracting with them for some client engagement work for CTA. The communication,...Read more
Having utilised the services of Consumer Links in my previous position and having a very positive experience, I had no hesitation in re-contracting with them for some client engagement work for CTA. The communication, support and thorough onboarding process creates the perfect conditions for success. Having a UK Head Office allowed us to sit with the team and map out our bespoke legal services campaign before it was executed in SA. Consumer Links have helped us cut costs and improve efficiency – the perfect outcome.
Anthony Martin
Operations Manager
Andy and colleagues are a supplier to my company Avandda Voice and Data Solutions. From the time we first engaged with Consumer Links to date our experience has been superb. The onboarding process right through to Agent...Read more
Andy and colleagues are a supplier to my company Avandda Voice and Data Solutions. From the time we first engaged with Consumer Links to date our experience has been superb. The onboarding process right through to Agent delivery is very slick. They clearly have heavily invested in people and processes. Integration into our system was quick and easy. We would have no hesitation in recommending Consumer Links for any size of Call Centre application.
Patrick Mee
Managing Director
The opportunity to reduce costs by outsourcing but dealing with a UK based firm was a big factor for me in choosing Consumer Links. It gives that extra sense of security. Communication as a result is also a...Read more
The opportunity to reduce costs by outsourcing but dealing with a UK based firm was a big factor for me in choosing Consumer Links. It gives that extra sense of security. Communication as a result is also a major advantage. Consumer Links as an organisation provided our organisation with exactly what they proposed. I have witnessed the operation first hand in South Africa and understand why the concept has worked so well.I would recommend Consumer Links for their UK entity, complete transparency, effective communication, fair pricing strategy, strong management and most of all for the fantastic results they helped us achieve.
Shazad Khawaja
Sales Director
Having utilised the services of Consumer Links in my previous position and having a very positive experience, I had no hesitation in re-contracting with them for some client engagement work for CTA. The communication,...Read more
Having utilised the services of Consumer Links in my previous position and having a very positive experience, I had no hesitation in re-contracting with them for some client engagement work for CTA. The communication, support and thorough onboarding process creates the perfect conditions for success. Having a UK Head Office allowed us to sit with the team and map out our bespoke legal services campaign before it was executed in SA. Consumer Links have helped us cut costs and improve efficiency – the perfect outcome.
Anthony Martin
Operations Manager
Andy and colleagues are a supplier to my company Avandda Voice and Data Solutions. From the time we first engaged with Consumer Links to date our experience has been superb. The onboarding process right through to Agent...Read more
Andy and colleagues are a supplier to my company Avandda Voice and Data Solutions. From the time we first engaged with Consumer Links to date our experience has been superb. The onboarding process right through to Agent delivery is very slick. They clearly have heavily invested in people and processes. Integration into our system was quick and easy. We would have no hesitation in recommending Consumer Links for any size of Call Centre application.
Patrick Mee
Managing Director
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Our People Empowering Your Business